Vesta Community Care is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information. Vesta Community Care complies with the requirements of the Privacy Act 1988 (Cth).


Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.

Examples of Personal Information we collect includes: names, addresses, email addresses and phone numbers.

We collect your Personal Information in many ways including interviews, correspondence, by telephone, by email and via our website.

Vesta Community Care will only request and retain Personal Information that is necessary to:

  • assess your eligibility for support;
  • provide safe and responsive support;
  • monitor the supports provided; and
  • fulfil contractual and other requirements to provide non-identifying data and statistical information to government agencies.

When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.


Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Your Personal Information will only be disclosed:

  • to prevent or lessen a serious and imminent threat to the life or health of you or another person;
  • to outside agencies with your or your representative’s permission;
  • with written consent from a person with lawful authority; or
  • when required by law, or to fulfill legislative obligations such as mandatory reporting.


Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.

We will retain and dispose of your Personal and Health Information in accordance with our Privacy and Confidentiality Policy and Procedure.


You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member.

In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.

You have the right to:

  • request access to personal information we hold about you;
  • access this information; and
  • make corrections if you consider the information is not accurate, complete or up to date.

However, access may be denied in part or in total where:

  • the request is frivolous or vexatious;
  • providing access would have an unreasonable impact on the privacy of other individuals;
  • providing access would be likely to prejudice an investigation of possible unlawful activity;
  • providing access would pose a serious and imminent threat to the life or health of any individual; and
  • denying access is required or authorised by or under law.

We aim to address all requests to access or correct information within 2 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.


It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


If you have any queries or complaints about this Privacy Statement please contact Vesta Community Care:

  • by email;
  • in writing to:PO Box 1421, North Lakes QLD 4509.

Alternatively, you can speak directly to the Lynda Toohey/Director who will record your enquiry or complaint and ensure it is followed.

All feedback and complaints regarding privacy will be dealt with in accordance with our Feedback and Complaints Policy and Procedure.


Documents relevant to this policy:

  • Participant Rights and Responsibilities Policy and Procedure [or equivalent]
  • Records and Information Management Policy and Procedure [or equivalent]
  • Privacy and Confidentiality Policy and Procedure [or equivalent]
  • Feedback and Complaints Policy and Procedure [or equivalent]


This Privacy Statement, along with Vesta Community Care Privacy and Confidentiality [or equivalent] and Records and Information Management [or equivalent] policies and procedures will be formally reviewed at least annually. Formal reviews will include participant, staff and other stakeholder feedback.


NDIS Price Guide 2020-21 Version 2.1 (published 2/03/2021)


Item number


Assistance with Household Tasks – $50.20

These support items enable participants to maintain their home environment. This may involve undertaking essential household tasks that the participant is not able to undertake.

House Cleaning And Other Household Activities

Performing essential house cleaning activities that the

participant is not able to undertake.



Item number


Support Coordination Level 2: Coordination of supports $100.14 per hour

This support item strengthens a participant’s ability to design and then build their supports with an emphasis on linking the broader systems of support across a complex service delivery environment. Coordination of Supports is to focus on supporting participants to direct their lives, not just their services, and is focussed on assisting participants to build and maintain a resilient network of formal and informal supports.

This involves working together with the participant to understand the funding, identify what participants expect from services, and how participants want this designed. Coordination of Supports also includes coaching participants and working with participants to develop capacity and resilience in their network. Coordination of Supports includes, but is not limited to

  • Understand the Plan; · Connect with Supports and Services; · Design Support Approaches; · Establish Supports; · Coach, Refine, Reflect; · Targeted Support Coordination; · Crisis: Planning, Prevention, Mitigation and Action; · Build Capacity and Resilience; and · Report to the NDIA



Psychosocial Recovery Coach $85.15 day time week days. Other NDIS rates for week night and weekends and public holidays

These support items provide assistance for participants to build capacity and resilience through strong and respectful relationships to support people with psychosocial disability to live a full and contributing life. This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports. The work of psychosocial recovery coaches requires lived and/or learnt experience. Recovery coaches must have tertiary qualifications in peer work or mental health (minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health) or equivalent training; and/or a minimum two years of experience in mental health-related work.

These support items are subject to price limits. Different price limits apply depending on the Time of Day and Day of Week on which the support is delivered.



Therapy Supports (over 7 years) $156.16 per hour

These support items provide therapeutic services to participants (over 7 years). In the NDIS, therapy supports are for participants with an established disability, where maximum medical improvement has been reached, to facilitate functional improvement.

For people who access the Scheme as ‘early intervention’ NDIS participants, reasonable and necessary supports are likely to be a blend of medical and disability therapies, but should be predominantly disability therapy supports. Therapy in this context must be aimed at adjustment, adaption, and building capacity for community participation.




Non-NDIS Fees

Counselling session fee $125.00 per hour – Discount for 5 or more sessions booked.

Domestic Cleaning  and Yard Maintenance – $50.00 per hour – Minimum booking 3 hours slots